Contact Center Business Development Manager

What You Can Expect You will lead a team of outbound Business Development Representatives generating qualified pipeline for Zoom's Contact Center solutions. You will coach your team, refine outbound strategies, and partner cross-functionally with Sales, Marketing, and Customer Experience teams. You will directly impact revenue growth while developing the next generation of sales talent. About the Team We drive company growth by connecting businesses with Zoom Contact Center through strategic outreach. Our team collaborates closely with specialists and marketing partners to execute account-based campaigns. We expand Zoom's footprint in the customer experience space through innovation and data-driven execution. Responsibilities Leading and coaching 6–10 Business Development Representatives to exceed pipeline, revenue, and product execution goals through regular coaching sessions and performance reviews Refining targeting, messaging, and outreach sequences to increase engagement and conversion across enterprise accounts Partnering with Sales, Marketing, and Customer Experience teams to craft highly targeted, account-based campaigns Driving consistent outbound activity standards including calls, emails, video messages, and social outreach using modern sales tools Tracking team performance using data and dashboards to diagnose challenges, improve execution, and develop individualized career growth plans Keep informed of product line, competition and industry trends that may impact client business activities What We're Looking For 2+ years of leadership experience managing high performing business development teams A Builder. Solid track record of building and developing highly effective sales talent. A Collaborator. Proven partner and liaison with all levels and departments. Drive pipeline generation and achieve team quotas consistently Apply strong understanding of outbound prospecting strategies and account-based selling Coach and influence team members and cross-functional partners effectively Use data and dashboards to drive performance insights and decision-making Navigate Salesforce and modern prospecting tools (e.g., Outreach, Sales Navigator) Strong preference for experience in software or solution sales, working specifically with Contact Center solutions, Contact Center as a Service (CCaaS) and/or Customer Experience technologies. Salary Range or On Target Earnings: Minimum: $92,800.00 Maximum: $185,600.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/22/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Room ... (truncated, view full listing at source)