Senior User Researcher II - Connected Stores

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://instacart.careers/remote/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/source=gmailust=1651869232122000usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>Instacart’s UX Research Team uncovers the customer, shopper, and retailer insights that shape the future of grocery technology. We’re looking for a Senior User Researcher II to drive high-impact research across two priority areas: modernizing in-store retailer operations through our Connected Stores vision, including smart shopping cart experiences and emerging store technologies, and international research that deepens our understanding of grocery shopping behaviors in key markets.</p> <p>In this role, you’ll shape in-store product and workflow improvements that make shopping and store operations more seamless, while contributing international insights that inform how we adapt Instacart’s offerings for different markets.You’ll collaborate closely with product, design, engineering, product operations, customer success managers, and partner insights functions (data science, market research, and voice of customer teams) to translate research into decisions at speed.</p> <p>If you thrive in fast-moving, ambiguous spaces, enjoy rolling up your sleeves in the field, and love connecting qualitative nuance with quantitative signals, this role offers the opportunity to influence strategy and execution across digital and in-store experiences at scale.</p> <h2> </h2> <h2><strong>About the Job</strong></h2> <ul> <li>Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets, and how new technologies can modernize retailer operations and associate workflows. Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners.</li> <li>Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing.</li> <li>Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies that drive rapid iteration.</li> <li>Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages.</li> <li>Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions.</li> <li>Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget while nav ... (truncated, view full listing at source)