Account Manager SMB

Account Manager SMB Department: Sales & Account Management Team: Sales Location: Santiago, Chile Type: Full-Time **About the Role** The Account Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of small and medium businesses, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As an Account Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. **What you will do:** - Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners. - Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. - Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. - Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. - Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber’s internal teams to drive projects to completion. - Set, track, and report on performance metrics, and conduct business reviews with partners. **Basic Qualifications** - 1-3 years of experience, ideally in a similar role. - Confidence in making data-driven decisions and applying sound business judgment. - Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. - Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. - A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments. - Ability to work independent