Senior Product Operations Manager - Earner Experience

Senior Product Operations Manager - Earner Experience Department: Product Team: Product Operations Location: New York, United States Type: Full-Time **About the Role** As a Senior Product Operations Manager on the Earner Team, your fundamental mission is to champion the development of globally-first products that elevate the experience of drivers, couriers, shoppers across the world. You will focus on the Earnings & Benefits domain, specifically focusing on the "Reflect" phase of the earner journey. This is one of the most complex and high-stakes areas of the business. You will be responsible for ensuring that how earners access, understand, and utilize their earnings is transparent, reliable, and empowering. This strategic role requires you to navigate high ambiguity, guiding cross-functional teams from the initial stages of product conception through to global rollout, ensuring that every product decision enhances the earner's financial experience in meaningful ways. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. **Strategic Insight & Ambiguity Navigation:** Utilize deep business data and market analysis to shape the team's focus on product improvements that have a broad, global impact. You will define strategy in ambiguous spaces, translating complex financial realities into intuitive product experiences that build trust with earners. 2. **Global Cross-functional Leadership:** Build and maintain strong collaborations with key partners across Operations, Legal, Tax, Policy, and Support departments. Because this role touches earner finances, you will lead a coalition of strategic leaders to align product innovation with global regulatory frameworks and complex business requirements. 3. **Operational Architecture:** Architect and refine operational processes to effectively support the execution of strategic product initiatives, specifically within the Earnings Platform and Benefits space. You will provide expert guidance on the scalability and viability of products, ensuring they meet international market demands. 4. **Business Acumen & Impact:** Regularly monito