Application Analyst II - Work Management

Application Analyst II - Work Management Department: Engineering Team: Program Manager Location: Bangalore, India Type: Full-Time **About the Role** The Work Management team at Uber is responsible for enabling how teams plan, track, and deliver work at scale through enterprise platforms such as Atlassian Jira, Confluence, and Asana. As an Application Analyst, you will serve as a critical bridge between business stakeholders and technical delivery teams, translating complex business needs into scalable, high-impact solutions on the Atlassian Cloud platform. In this role, you will lead multiple digitization and process-transformation initiatives across engineering, business, and operational teams. You will leverage core Atlassian capabilities, including automation and AI-enabled features such as Atlassian Rovo, to improve efficiency, adoption, and user experience. Success in this role requires strong analytical thinking, exceptional stakeholder management, and a passion for delivering well-designed, user-centric systems. \-\-\- What the Candidate Will Do ---- 1. Analyze, define, and document business requirements and workflows to ensure high-quality, impactful solution design and implementation. 2. Lead AI-enabled initiatives across the Atlassian Cloud portfolio, establishing clear success metrics and ensuring delivery on time and within scope. 3. Translate business needs into detailed technical specifications and collaborate closely with Jira developers, administrators, and technical leads. 4. Apply analytics and metrics to track platform and project performance, identify optimization opportunities, and drive continuous improvement in user satisfaction and adoption. 5. Provide expert guidance, mentorship, and customer-centric support to stakeholders, promoting best practices and improving engagement across teams. 6. Test Jira projects, workflows, and automations to validate requirements, identify gaps, and implement enhancements that improve productivity. 7. Proactively identify and resolve issues related to Jira and Confluence configurations, minimizing disruption and improving overall pla