Account Manager SMB

Account Manager SMB Department: Sales & Account Management Team: Account Management Location: New York, United States Type: Full-Time **About the Role** The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants. As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners. _**Candidates must be located in New York and able to follow the hybrid schedule.**_ **What You'll Do** - Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention. - Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations. - Consult and upsell additional Uber Eats products and services to optimize merchant performance. - Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform. - Maintain consistent communication via email, phone, and in-person meetings where applicable. - Champion restaurant feedback to help shape internal strategy and drive insights. - Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential. **Basic Qualifications** - Minimum 2+ years of experience in sales, account management, operations, or a related field **Preferred Qualifications** - Proficiency in Salesforce and Google Suite or similar CRM tools - Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals) - Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organi