Global Knowledge Production Lead, CommOps

Global Knowledge Production Lead, CommOps Department: Community Operations Team: Strategy & Program Operations Location: Amsterdam, Netherlands Type: Full-Time **About the Role** This role owns Uber’s end-to-end Knowledge Production operating model. This leader is accountable for how knowledge is produced globally; setting standards, systems, and performance expectations that enable high-quality, scalable delivery across all personas and regions. This role partners closely within Global Content and externally, to ensure production is efficient, predictable, and future-ready, while enabling Knowledge Production Leads and teams to perform at a high bar. **What You’ll Do** Lead the Knowledge Production organization - Lead, coach, and develop Knowledge Production Leads and senior team leads. - Set clear expectations for delivery excellence, accountability, and leadership behavior. - Drive consistent performance management, calibration, and talent growth. - Foster a high-performing, psychologically safe culture with strong ownership. Own the Knowledge Production operating model - Define and continuously evolve the global Knowledge Production operating model. - Set standards for intake, prioritization, creation, QA, handoff, and BAU support. - Ensure consistent ways of working while enabling persona-specific flexibility. - Establish clear roles, decision rights, and escalation paths. Capacity, headcount & site strategy - Own Knowledge Production capacity planning across regions, personas, and time horizons. - Partner with leadership on headcount planning, hiring, and site optimization. - Rebalance work across sites to improve efficiency, resilience, and speed. - Anticipate future needs based on demand, complexity, and the transformation roadmap. Intake, tooling & execution rigor - Own JIRA as the single source of truth for Knowledge Production execution. - Define standards for workflows, hygiene, reporting, and adoption. - Partner with tooling and automation teams to reduce manual effort and friction. AI & process enablement - Identify opportunities to automate manual work and improve throughput and quality. - Ensur