Sr. Strategy & Operations Manager

Sr. Strategy & Operations Manager Department: Operations Team: Operations Location: Chicago, United States Type: Full-Time **About the Role** We’re looking for an analytical, detail-oriented, and highly collaborative operator to join the Consumer Platform Operations team as a Sr. Ops Manager focused on cross-platform segmentation, investment strategy, communications strategy, and insights. This role is critical to advancing Uber’s priority of cross-platform (XLOB) engagement across Mobility and Delivery. As a member of the team, you will help build the foundations of our segmentation and allocation strategy—turning data into insights, supporting governance, and enabling smarter decision-making across the platform. You’ll also conduct deep dive analysis to uncover actionable insights that inform strategy and shape platform investment decisions. Partnering closely with Product, Ops, Data Science, and Marketing teams, you’ll ensure leadership has the clarity and transparency needed to drive high-impact outcomes. This is an exciting opportunity for someone who thrives at the intersection of analytics and operations, is eager to take ownership of business-critical workflows, and is motivated to shape how Uber defines and engages its most valuable customers across lines of business. **What You'll Do** - Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies; translate findings into actionable recommendations for stakeholders. - Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy. - Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business. - Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery. - Support MBR & Reporting Cadence: Manage go