AR Analyst, APAC

AR Analyst, APAC Department: Finance & Accounting Team: Accounting Location: Taguig City, Philippines Type: Full-Time **About the Role** Reports to: AR Manager, APAC As an AR Analyst in our Service Delivery, Order to Cash team, you will play a critical role in ensuring timely and efficient collection of outstanding payments from Uber B2B customers. You will drive BPO performance, help analyze customer accounts, resolve payment issues, and manage escalations and work with various stakeholders to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers, as well as our BPO organization. **What You'll Do** **Your Impact in Role :** 1. Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery 2. You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment 3. Monitor, prepare and present regular reports on collection performance, aging of accounts, and key metrics to management. 4. Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies. 5. Resolve business escalations and help drive dispute resolution with critical customers in partnership with BPO organization 6. Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs. 7. Coordinates with Global Process Owners for operational issues resolution, process improvement & new process roll out 8. BPO training and transition of new processes for respective LOBs 9. Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery. **Basic Qualifications** 01. Bachelor’s degree in Accountancy, Finance or Business. 02. 4+ years of significant experience in O