Head of SMB, Uber Eats Japan

Head of SMB, Uber Eats Japan Department: Business Development Team: Business Development Location: Tokyo, Japan Type: Full-Time ## About the Role We're looking for a strategic leader to build and lead our merchant strategy and sales organization. You'll be responsible for driving merchant growth, developing high-performing teams, and shaping the future of food delivery in Japan. This role combines strategic vision with hands-on sales leadership, requiring someone who can execute in short-term sprints while maintaining long-term focus. ## What You'll Do **Team Leadership** - Recruit, coach, and lead a high-performing team of strategy and sales professionals - Build a motivated team culture grounded in psychological safety, authenticity, and enablement - Provide comprehensive leadership that upholds Uber Values - Foster collaboration with cross-functional partners including operations, marketing, product, finance, and customer support **Merchant Strategy & Growth** - Develop and execute scalable merchant growth strategies aligned with business objectives - Analyze market trends, competitor activities, and customer feedback to refine strategy - Prepare strategic presentations with actionable insights for executive reviews - Lead Joint Business Planning discussions with mid-market merchants **Sales Leadership** - Build and inspire a sizeable sales team to acquire and deepen merchant partnerships across multiple products - Establish a solution-based account management culture focused on development, integrity, and results - Set ambitious sales targets and monitor performance through data-driven analysis - Build long-lasting relationships with key merchant partners through executive coverage - Partner with operations and product teams to shape the future of food delivery **Merchant Experience** - Implement data-driven analytics to improve merchant quality and experience - Optimize onboarding, support, and compliance processes ## What You'll Need - 10+ years in general management, consulting, or strategic sales with experience leading teams of 30+ - Business-level Japanese (advanced) an