Senior Software Engineer - (Backend) Customer Obsession

Senior Software Engineer - (Backend) Customer Obsession Department: Engineering Team: Backend Location: San Francisco, United States Type: Full-Time **About the Role** At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support all our users be Riders, Drivers, Eaters, and Restaurants. Customer Obsession team focuses on creating seamless experiences through in-app conversation first tailored support for multiple lines of business. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions. Additionally, you will have the chance to design and build support solutions from scratch for new and evolving areas like Autonomous Vehicles (AV), ensuring a consistent and seamless customer support experience. We are looking for passionate Software Engineers to join Customer Obsession team. In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various channels, including messaging, chat, and phone support. You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. **What You'll Do** 1. Hands-on experience with AI technology 2. Knowledge of data structure and algorithms and an ability to use them practically when implementing solutions 3. Demonstrated experience working collaboratively in cross-functional teams **Basic Qualifications** This team owns Customer Experience Platform for overall Uber Support. The candidate will work on this platform as Product and Tech OKRs. 1. As a software engineer, you’ll engage in product and engineering jam sessions conceptualizing features and mapping them into a technical design. You will build software that will ship to millions of users