Head of People Operations US & C

Head of People Operations US & C Department: People & Places Team: People Location: Chicago, United States ### **About the Role** The Head of People Operations US & C will be responsible for shaping and executing the People Operations strategy within the region in addition to leading global initiatives. The leader will guide a high-performing team across Tier 2 services, ensuring operational excellence, continuous improvement, and a world-class employee experience. This role requires a strategic leader who can drive innovation, leverage technology, and foster strong partnerships to deliver exceptional services. ### **What You’ll Do** - Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees. - Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations. - Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations. - Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery. - Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset. - Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries. - Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality. - Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs. - Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction. - Collaborate effectively with global Pe