Groceries & Retail Junior Account Manager

Groceries & Retail Junior Account Manager Department: Sales & Account Management Team: Account Management Location: Panama, Panama Type: Full-Time ## About the Role The Account Partner plays a critical role in driving growth, operational excellence, and long-term success for Uber’s retail partners. In this role, you will own a diverse portfolio of merchants—from local stores to large supermarket chains—and act as their primary strategic partner. You will use data to diagnose performance trends, uncover growth opportunities, and design number-backed strategies that drive measurable impact. This role blends commercial ownership, analytical depth, and operational problem-solving, requiring close collaboration with merchants and cross-functional internal teams. You’ll lead complex conversations ranging from commercial adjustments to operational escalations, while influencing internal stakeholders to bring solutions to life across catalog, integrations, and product workflows. This position is ideal for someone curious about technology, energized by data-driven decision-making, and comfortable navigating fast-changing environments with multiple stakeholders. ## What You’ll Do - Own a portfolio of retail merchants, acting as their main strategic partner and driving retention and sustainable growth - Analyze performance using dashboards and raw data to identify trends, diagnose issues, and build number-backed growth plans - Develop data-driven commercial narratives that demonstrate ROI and support merchant investment decisions - Support the acquisition of new strategic merchants and partner closely with Sales during portfolio transitions - Improve operational performance by analyzing key app metrics such as cancellations, stock accuracy, and catalog health, and driving corrective actions - Navigate technical and catalog-related topics—including integrations, catalog structure, and basic API or webhook concepts—with merchants and internal teams - Lead initiatives proactively, identify opportunities for improvement, and adapt quickly in a fast-evolving retail environment ## What You’ll Need - Intermediate