Head of Platform Earners, Central Ops, EMEA Delivery

Head of Platform Earners, Central Ops, EMEA Delivery Department: Operations Team: Regional Operations Location: Amsterdam, Netherlands Type: Full-Time **About the Role** As the Head of Platform Earners, Central Ops, EMEA Delivery, you will be a leader responsible for setting the strategic vision and building best-in-class operational tools and capabilities for platform earners for the EMEA region. Your primary focus will be on the core foundations of the Earner experience: Supply Growth, Onboarding & Access, and Experience & Quality. You will drive scalable, high-impact solutions in these areas while also strategically assessing and enabling new, future-looking services (New Verticals). This role is highly cross-functional, requiring you to influence and align with local country leaders, as well as global Product, Safety, Insurance and Identity teams to achieve operational excellence at scale. **What you will do** - Define the **strategic vision** and drive execution for the three core operational pillars: **Supply Growth, Onboarding & Access, and Experience & Quality** and across the EMEA region. - Lead the implementation of **best-in-class operational tools, processes, and capabilities** to ensure the region operates efficiently and at a high standard of quality. - Act as a key partner, leveraging strong **cross-functional skills** to align Central Ops efforts with Product, Safety, Insurance, Identity, and local Country Operations teams for EMEA wide initiatives. - Lead, mentor, and empower a team to deliver high-impact. - Develop the roadmap for and operational launch and scaling of new, complex services, treating **New Verticals** as a key future-looking investment for the EMEA business. **What you will need** - 12+ years of progressive experience in operations, strategy, consulting, or a related field, with significant experience in a large, international organization - Proven track record of success in building and leading high-performing operational teams, with a focus on coaching, development, and delivering against aggressive business growth targets - Demonstrated ability to balance strategic thinkin