Senior Rollout & Adoption Lead, EMEA

Senior Rollout & Adoption Lead, EMEA Department: Operations Team: Sales Operations Location: Amsterdam, Netherlands Type: Full-Time ### **Role Overview** The Rollout & Adoption Lead owns the day-to-day execution of Seller Tech rollouts and post-launch adoption for a specific region or line of business. This role is accountable for ensuring that new tools and workflows land smoothly, issues are identified and triaged quickly, and seller pain is translated into clear, actionable feedback. Reporting to the Head of Global Rollout and Adoption, this role acts as the single point of ownership for rollout health, hypercare execution, and adoption outcomes within their assigned scope. Success in this role means sellers feel supported after launch, regional teams are not overwhelmed with recurring issues, and product teams receive high-quality signal instead of fragmented noise. ### **What you’ll do** #### **Own rollout execution for your region or LoB** - Lead rollout planning and execution for Seller Tech initiatives within your assigned region or line of business. - Partner with Regional Ops, Product, and Enablement to ensure readiness prior to launch. - Validate rollout sequencing, dependencies, and risks specific to local workflows and customer realities. **Run post-launch hypercare** - Act as the primary owner of hypercare for your region or LoB after launch. - Triage incoming issues, assess severity (P0/P1), and drive timely resolution. - Coordinate quick fixes, workarounds, or escalation to root-cause analysis as needed. **Translate seller feedback into signal** - Capture frontline seller and manager feedback during hypercare and early adoption. - Identify recurring patterns across tickets, workflows, and seller behaviors. - Convert feedback into structured problem statements with evidence and impact. **Drive adoption and reinforcement** - Partner with SFDC Enablement to ensure training and content reflect real usage patterns. - Identify where adoption challenges stem from tooling gaps vs process or training issues. - Support regional enablement efforts with insights, walkthroug