Manager, Claims Partnerships

Manager, Claims Partnerships Department: Safety, Security & Insurance Team: Safety, Security & Insurance Location: Chicago, United States Type: Full-Time As a Manager, Claims Partnerships, you are the primary driver of performance for Uber’s US & Canada partner network. You are not a "file auditor"—you are a strategic problem solver mandated to partner with leadership to understand why performance trends are happening and influence the operational strategies required to fix them. You will act as the bridge between Uber’s "Principled Performance" mission and the partner’s frontline execution, ensuring our partners deliver Industry Leading Claims outcomes. **What You’ll Do** - **Strategic Diagnosis & Influence:** Move beyond tracking KPIs to diagnosing root causes. Work with leadership to identify why velocity or quality is lagging (e.g., staffing models, workflow friction) and influence their operational roadmap to resolve it. - **Define & Refine Expectations:** Collaborate with Claims Leadership to draft and optimize Special Handling Instructions and contractual operational agreements. Ensure these standards are practical, scalable, and fully adopted by the partner’s US/Canada teams. - **Partner Operational Health:** Anchor performance in measurability. Continually review partner execution against strict quantitative targets to ensure operational health. Own the end-to-end Quarterly Business Review (QBR) process, coordinating inputs from Geo/Severity teams and wider internal stakeholders to drive accountability and alignment. - **Process Governance:** Validate that agreed-upon processes are actually "live" in the partner’s operation. Monitor implementation fidelity to ensure that the strategic changes we architect are being executed at the desk level. - **Cross-Functional Bridge:** Partner deeply with internal stakeholders—specifically Geo and Severity leads—to address emerging trends. You won’t just hand off instructions; you will drive the effective deployment of targeted initiatives into the partner network, ensuring solutions are sustainable and scalable. - **Aligned Prioritization:** Maintain strict alignment