Senior Software Engineer - FullStack Eng / AI

Senior Software Engineer - FullStack Eng / AI Department: Engineering Team: Fullstack Location: Sunnyvale, United States Type: Full-Time About the Role The 3P team brings together Uber’s products, state of the art cognitive technologies and Uber’s engineering infrastructure to deliver automated conversational assistants a.k.a chatbots to provide enhanced customer experience for our third party customers beyond the Uber ecosystem. Our chatbots are capable of interacting with customers, performing cognitive analysis of customer interactions in real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber’s support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. As a result we are building the next generation chatbots leveraging GenAI models to provide more personalized, empathetic, human-like conversations that are also compliant with Uber’s business policies . What You'll Do We are seeking a strong and passionate software engineer with experience in building software platforms leveraging microservices and front end stack for web experiences. You will be responsible for creating scalable, reliable, manageable platforms that deliver on customer support requirements at Uber by leveraging AI at Uber. You will be owning customer facing platforms that impact the support experience of millions of customers. You will also be leading the GenAI based support experiences as well as augmenting the existing platforms with new features and capabilities. Your responsibility will include identifying required changes across Uber’s engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences. We are looking for someone who has passion for design