Sr Strategy & Planning Associate

Sr Strategy & Planning Associate Department: Operations Team: Strategy & Planning Location: Mexico City, Mexico Type: Full-Time **About the Role** The Onboarding Center of Excellence (CoE), part of the Delivery Commercial Operations (DCO) team, is seeking a Strategy & Planning Analyst to help shape data-driven decision-making and strategic direction for global merchant onboarding performance. This role provides deep analytical support for program planning and translates complex data into actionable strategies that influence regional and global initiatives. At the intersection of global strategy, data, and commercial execution, this role partners closely with DCO analytics teams, Regional Operations, Commercial Teams, and cross-functional stakeholders (including Engineering, Product, Finance, and Compliance) to guide prioritization and identify opportunities to improve the global onboarding process. The ideal candidate brings strong analytical capabilities, data fluency, and a strategic mindset to design scalable reporting, deliver executive-level insights, and ensure execution aligns with the CoE’s strategic goals. **What You’ll Do** 1. **Global Single Source of Truth (SOT) Development & Infrastructure** **Data Platform Partnership:** Act as the technical and business lead for the CoE, partnering with data platform and engineering teams to design, build, and maintain the Global Onboarding Data Single Source of Truth (SOT). **Metric Governance:** Define, standardize, and formalize global onboarding metrics (including time in funnel, conversion rates, and related KPIs) to ensure consistent definitions, data quality, and reliable reporting. **Reporting Suite:** Design and implement a tiered dashboard strategy (e.g., Tableau) tailored to different audiences (Executive, Regional Operations, Commercial Teams) to provide clear, consistent, and actionable global performance visibility. 2. **Impact Measurement & Project Analytics** **Analytical Frameworks:** Embed structured analytical frameworks into all CoE initiatives by defining OKRs, KPIs, baselines, and targets at the st