Program Manager II, Tech - Enterprise Applications

Program Manager II, Tech - Enterprise Applications Department: Engineering Team: Engineering Location: San Francisco, United States Type: Full-Time **About the Role** The **Program Manager** \- Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems. The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness. This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements. \-\-\-\- What the Candidate Will Do ---- - Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.) - Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation - Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation - Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies - Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns - Assign work to delivery, track execution, and ensure timely completion of tasks and milestones - Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models - Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution - Lead commercial activities such as renewals, and negotiations - Create and manage