Senior Strategy & Operations Manager, Product & Experience, Grocery & Retail Taiwan

Senior Strategy & Operations Manager, Product & Experience, Grocery & Retail Taiwan Department: Operations Team: Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time ### About the Role Grocery & Retail (GR) is one of the fastest-growing businesses within Uber Eats, enabling consumers to get anything—from groceries and daily essentials to broader retail categories—delivered with ease. Taiwan is a strategically important and high-performing GR market globally, and we are investing heavily in elevating the consumer experience through world-class merchandising, product enablement, and operational excellence. As a Senior Strategy & Operations Manager, Product & Experience, you will play a critical role in shaping and executing our local merchandising and consumer experience strategy. You will partner closely with global, regional, and local cross-functional teams including Consumer Operations, Commercial, Product, Marketing, and Engineering to deliver a seamless, inspiring, and high-performing shopping experience. This role is ideal for someone who is highly analytical, structured in planning and execution, and exceptional at project and stakeholder management. You should be comfortable operating at both strategic and executional levels and energized by building and scaling new capabilities in a fast-moving environment. ## What You Will Do ### Strategy & Merchandising Leadership • Define and scale the local merchandising strategy for Taiwan, acting as the thought leader for how offerings are showcased in-app • Lead Retail Moments and Everyday Missions strategies to drive user habituation and position Uber Eats as a go-to destination • Build and execute an end-to-end gifting strategy, championing Gifting as a key delivery growth bet through improved discovery and experience • Leverage the broader Uber and Uber Eats ecosystem, including platform surfaces, demand signals, and cross-line-of-business capabilities, to design scalable consumer use cases • Ensure balanced Grocery & Retail presence by optimizing visibility, placements, and pathways relative to the core restaurant experience ### Product Operations & Tech Enablement