Business Development Specialist

Business Development Specialist Department: Community Operations Team: Support Operations Location: Phoenix, United States Type: Full-Time **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity. This role is for our U4B Premium Support team located in Phoenix, AZ. **What You Will Do** - Provide high quality support to clients - Meet sales or revenue generation goals - Sell to, onboard, and manage relationships with clients - Engage in lead generation or prospecting - Uncover prospects’ business challenges and highlight the business’ value proposition - Communicate with clients over various mediums - Identify best practices for sales - Communicate and engage with external stakeholders - Support team with campaign and/or prioritization management - Partner with internal teams to drive business recommendations - Sell to or manage large or high revenue segments - Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise) - Partner with internal stakeholders to resolve or escalate client concerns & outages - Analyze and track trends & issues - Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales - Identify and recommend new programs based on data - Demonstrate strong product knowledge **Basic Qualifications** - At least 1 year of sales or account management experience providing email and phone support - Exceptional listening, communication, and organizational skills - Ability to communicate clearly while staying organized when engaging stakeholders - Strong time management and prioritization - Logical and data-driven decision-maker - Autonomous and target-driven - Strong collaboration, stakeholder management and problem-solving - Ability to collaborate with teams and cross-functional stakeholders to move projects forward - Strong influencing ability **Preferred Qualificati