Sr. Strategic Operations Analyst, Delivery Self Serve

Sr. Strategic Operations Analyst, Delivery Self Serve Department: Operations Team: Operations Location: New York, United States Type: Full-Time **About the Role** We’re looking for a Senior Strategic Operations Analyst to help us scale Uber’s global merchant self-serve business—one of the largest and fastest-growing acquisition channels in the Delivery business. In this role, you will be the analytical engine that informs the strategy to rapidly scale merchant acquisition and strengthen onboarding. You will provide data-driven insights across product-led growth, sales, performance marketing, and pricing. You will partner with regional operations, marketing, and product teams to build the reporting infrastructure that gives the team visibility into our performance. Success will require a blend of technical expertise, data-driven storytelling, and the ability to translate complex datasets into actionable business recommendations. This is a hybrid role - our team collaborates in-person out of our incredible office in New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so. **What You’ll Do** - Harness your analytical skills to monitor performance and uncover actionable insights that shape strategy and drive business decision-making. Present your insights to relevant stakeholders - Build and maintain automated dashboards and reporting across Business, Product, Sales, and Marketing metrics to track the health of the self-serve merchant funnel - Partner with Product to analyze the end-to-end self-serve experience, identifying friction points in the signup flow to drive automation - Quantify the voice of the customer by analyzing merchant feedback and research data to prioritize product improvements - Perform experimental analysis (A/B testing, pre-post analysis) to drive continuous alignment between operational changes and business growth priorities - Program manage execution of strategic initiatives across Product, Sales, Marketing, Support, Sales operations, etc, to deliver a best in class self-serve experiences for Uber merchants - Drive cro