SMB Acquisition Operation Associate

SMB Acquisition Operation Associate Department: Sales & Account Management Team: Sales Location: Tokyo, Japan Type: Full-Time ## What the Candidate Will Do **Your Impact:** As an Operations Manager, you will drive operational excellence across our merchant acquisition processes, leading a team of 30+ members while partnering with global stakeholders to scale our business efficiently. **Key Responsibilities:** 1. **Drive Process Optimization & Automation** - Identify operational bottlenecks and inefficiencies in merchant acquisition workflows - Partner with global Product, Engineering, and Operations teams to design and launch solutions that improve efficiency and scalability - Build and implement automation to reduce manual work and accelerate processes 1. **Lead Data-Driven Decision Making** - Analyze conversion rates, funnel metrics, and operational KPIs to identify highest-impact improvement opportunities - Use data insights to prioritize initiatives and allocate resources for maximum productivity - Build dashboards and reporting mechanisms to track team and process performance 1. **Manage & Develop High-Performing Team** - Lead, coach, and develop a team of up to 30 acquisition specialists - Provide daily guidance and feedback to improve individual and team performance - Foster a culture of operational excellence, accountability, and continuous improvement 1. **Incident Management & Issue Resolution** - Act as escalation point for critical bugs, system issues, or process failures - Partner with Engineering, Product, and global Operations teams to drive rapid resolution - Lead cross-functional incident response efforts to minimize business impact and maintain merchant experience * * * ## Basic Qualifications **What You'll Bring:** - **2+ years of professional experience** in Account Management, Business Development, Marketing, Operations, or related fields - **Bachelor's degree** or equivalent practical experience - **Data-driven mindset** with strong analytical and commercial judgment - **Operational agility**: Proven ability to adapt quic