Customer Support Specialist- Uber Rides (Turkish Speaker)

Customer Support Specialist- Uber Rides (Turkish Speaker) Department: Community Operations Team: Community Operations Location: Istanbul, Turkey Type: Full-Time **About the Role** At Uber, providing amazing support that establishes trust for our riders —our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. **COE Specialists** are all about helping and educating riders. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community. **What You Will Do** - Deliver high-quality service across multiple support platforms (email, phone) - Be a passionate advocate for riders while answering any questions that come your way - Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences - Build loyalty among new users and get our early adopters to fall in love with Uber all over again - Triage issues and escalate them when necessary - Support sensitive safety-related cases with utmost care **Basic Qualifications** - Native-level Turkish, both spoken and written - Proficient English, both spoken and written - High proficiency using computers (typing, quickly navigating between various tools) - Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their real issues - Passion for helping others and creating support experiences that exceed users’ expectations - Ability to troubleshoot problems and find speedy resolutions - Skilled at handling multiple issues at once to efficiently solve a large number of inquiries - Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users - Work times will be shift-based, totaling 40 hours p