Seller Rollout & Adoption Lead, Delivery LatAm

Seller Rollout & Adoption Lead, Delivery LatAm Department: Operations Team: Sales Operations Location: Mexico City, Mexico Type: Full-Time ## About the Role At Uber, we don’t just move people; we move the world. The Seller Rollout & Adoption Lead will act as a Business Systems Architect and be the bridge between a digital product launch and its real-world success. You are the single point of ownership for ensuring that Seller Tech rollouts aren't just "released," but are actually embraced by the people who use them every day. This isn't a polished project management role where everything goes according to a static playbook. It is a high-stakes, high-output position that requires you to dive into the messiness of post-launch hypercare. You will navigate the tension between global product roadmaps and the local realities of our sellers. You’ll need the grit to triage P0 issues under pressure and the empathy to translate seller frustration into actionable product signals. If you thrive on taking ownership of ambiguity and aren't afraid to "figure it out" when a rollout hits a snag, you will grow here. If you prefer a predictable 9-to-5 with no shifting priorities, this likely isn't the ride for you. ## What You’ll Do - **Lead** the high-stakes execution of Seller Tech rollouts for your region, ensuring new tools land smoothly under real-world constraints. - **Navigate** the chaos of post-launch hypercare, acting as the primary owner for triaging issues and driving resolutions when stakes are high for our sales teams. - **Unblock** regional teams by identifying recurring patterns in seller pain and converting "noise" into structured, evidence-based problem statements for Product. - **Scale** adoption by partnering with Enablement to ensure training isn't just theoretical, but reflects how the work actually feels for a seller in the field. - **Own** the messiness of technical debt and process friction, documenting workarounds and mitigations to stop the same issues from surfacing twice. - **Influence** without authority by aligning regional operational priorities with global tech direction, managin