Consumer Operations Associate (Product & Experience)

Consumer Operations Associate (Product & Experience) Department: Operations Team: Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time **About the Role** At Uber Eats, we’re reimagining how the world moves and eats. To ensure our platform feels local, reliable, and effortless for every user in Taiwan, we are hiring a **Consumer Operations Associate (Product & Experience)**. This individual will be detail-oriented, analytical, and proactive, supporting the launch of next-generation food delivery and commerce features. - Develop a deep understanding of Taiwan’s local market dynamics and consumer behavior - Partner with the Product & Experience team to identify user needs and engagement opportunities - Collaborate cross-functionally (local, regional, and global teams) to operationalize new features - Drive localization efforts to ensure product-market fit and an exceptional consumer experience - Navigate ambiguity with strong project management discipline and structured problem-solving **What You’ll Do** - **User Advocacy** - Provide input into local strategy and define configurations for home feed, payment experiences, and specialized product categories - Ensure product settings align with Taiwan market nuances - **Product Launch & Execution** - Conduct end-to-end functional testing (QA) for new feature releases - Configure localized offer mechanics and in-app experiences - Execute go-to-market CRM campaigns to drive awareness and feature adoption - **Product Performance Tracking & Analysis** - Monitor consumer experience dashboards and reliability metrics - Identify friction points and diagnose root causes - Translate performance data into actionable recommendations - **Partnership Integration** - Support integration of ecosystem partners to ensure seamless consumer journeys - **Data-Driven Insights** - Analyze local product and marketplace performance - Surface trends, risks, and optimization opportunities through structured data analysis - **Customer Satisfaction** - Partner with Customer Support to tailor help flows and automated support journeys -