Workplace Operations Manager

<p><em>Superhuman team members in this role must be based in Berlin,</em><em> and they must be able to collaborate in person all week</em><em>.</em></p> <h3><strong>About Superhuman</strong></h3> <p>Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at<a href="http://superhuman.com/"> superhuman.com</a>.</p> <h3><strong>The Opportunity</strong></h3> <p>To achieve our ambitious goals, we’re looking for a Workplace Operations Manager to join our Workplace Experience team. At Superhuman, we believe that where and how we work directly influences how we connect, create, and thrive. We’re seeking a Workplace Operations Manager to oversee the operational performance of our Berlin Hub and ensure the space runs safely, efficiently, and reliably as our team continues to grow.</p> <p>Reporting to the Senior Manager, Workplace Experience, this role focuses on the operational backbone of the workplace—including building systems, vendor management, safety compliance, and sustainability initiatives. You will help ensure the hub operates smoothly day-to-day while supporting a high-quality environment where employees can collaborate, focus, and do their best work.</p> <p>As a Workplace Operations Manager, you will:</p> <ul> <li><strong>Own Workplace Operations - </strong>Manage all facility operations for the Berlin Hub, including building systems (HVAC, electrical, plumbing), preventative maintenance programs, and reactive repairs.</li> <li><strong>Manage Vendors Services</strong> - Own vendor relationships end-to-end, including contract negotiation, SLA tracking, performance management, and cost optimization.</li> <li><strong>Partner with Building Management </strong>- Work closely with the landlord and property management teams to ensure smooth daily building operations and resolve infrastructure issues.</li> <li><strong>Drive Safety Compliance</strong> - Ensure compliance with German occupational health, fire safety, and workplace regulations. Coordinate inspections, documentation, drills, and workplace readiness.</li> <li><strong>Lead Emergency Preparedness</strong> - Support emergency response planning and business continuity efforts in partnership with Global Security and IT.</li> <li><strong>Support Space Planning Hub Readiness</strong> - Partner with Workplace Experience and Real Estate teams to support seating strategy, capacity planning, and space optimization.</li> <li><strong>Drive Sustainability Initiatives</strong> - Support workplace sustainability efforts, including energy efficiency, waste reduction, and responsible procurement practices.</li> <li><strong>Track Workplace Performance</strong> - Oversee operational reporting, including energy consumption, maintenance costs, space utilization, and workplace KPIs.</li> <li><strong>Build Scalable Systems</strong> - Develop operational processes, documentation, and reporting structures that support long-term workplace growth in Berlin.</li> <li><strong>Partner Across Teams </strong>- Collaborate with IT, Security, Finance, Legal, and People teams to ensure a reliable and well-run workplace.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>5+ years of workplace operations, facilities management, or technical building operations experience.</li> <li>Experience supporting operations in a large or growing office environment.</li> <li>Strong knowledge of vendor management, faci ... (truncated, view full listing at source)