Product Operations Lead

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our <a href="https://alpaca.markets/blog/alpaca-raises-150-million-at-a-1-15b-valuation-to-build-the-global-standard-for-brokerage-infrastructure/">recent Series D funding round</a> brought our total investment to over $320 million, fueling our ambitious vision.</p> <p>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.</p> <p>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of <strong>opening financial services to everyone on the planet</strong>. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.</p> <p>Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.</p> <p> </p> <p><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><p> </p> <p> </p> <p><strong>Your Role</strong>:</p> <p>Fix Alpaca’s operational bottlenecks for scale. </p> <p>Your mission is to own and break the cycle of operational debt by transforming high-risk bottlenecks into automated, scalable solutions. You will operate as the critical bridge, ensuring Alpaca’s ambitions are balanced against operational reality to secure the foundation for parabolic growth. </p> <p><strong>Things You Get To Do:</strong></p> <ul> <li><strong>Own Structural Bottlenecks: </strong>Own the product roadmap for Alpaca’s internal workflows and tooling.<strong> </strong>Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management)</li> <li><strong>Automation Strategy:</strong> Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows. </li> <li><strong>Delivery Measurement:</strong> Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback.</li> <li><strong>Data-Driven Prioritization:</strong> Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support. </li> <li><strong>Enforce Operational Readiness:</strong> Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality.</li> <li><strong>Platform Strategy Sourcing:</strong> Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity.</li> </ul> <p><strong>Who You Are (Must-Haves):</strong></p> <ul> <li><strong>Experience:</strong> Proven track record in Prod ... (truncated, view full listing at source)