People Operations Manager

We're a product-first team on a mission to help grow the cybersecurity culture 🔐 We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity. We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment. Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and Frst Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world. Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that. You will join the People team and help build the operational backbone that supports Riot’s global expansion. Your mission will be to design scalable processes, tools, and automations that make the employee experience seamless as the company grows. What you will do 🤝 As a People Operations Manager, your mission is to build a scalable, frictionless employee experience by designing robust People processes, reliable systems, and self-serve tools for employees and managers. Your goal is to make People operations simple, automated, and reliable, allowing Riot to scale efficiently while maintaining a great employee experience. 1) Build scalable people operations - Own and improve employee lifecycle processes: onboarding, offboarding, and key administrative workflows. - Manage core People administration: contracts, amendments, employee records, and compliance. - Act as the interface with payroll system and business, ensuring accuracy and reliability. - Maintain clean and reliable People data across systems. 2) Reduce friction with self-serve processes - Design self-serve resources for employees and managers: guides, playbooks, and automated workflows. - Build and maintain the People knowledge base and documentation. - Provide level 0/1 People support, ensuring employees quickly find answers to common questions. - Continuously identify friction points and simplify processes. 3) Build the people tech stack - Own and improve Riot’s People tools and systems (SIRH, workflows, automations). - Implement automation and integrations to reduce manual work. - Structure scalable processes that support international growth.