Strategy & Operations Principal

Strategy & Operations Principal HockeyStack is building the agent infrastructure for enterprise revenue. We spent five years building the only data architecture that preserves causality across the full revenue stack — every interaction, every signal, in sequence. On top of that foundation, we built Nex-lm, a purpose-built AI engine that compiles natural language into deterministic agent workflows. The result is a platform that can extract the revenue blueprint from a company's data, encode it into repeatable automations, and execute it across sales, marketing, and customer success — consistently, at scale. We are not building a dashboard tool with an AI feature. We are building the operating layer that replaces the human bottleneck in enterprise revenue organizations. This is a category being defined right now, and we intend to own it. We have raised $50M+ from Bessemer Venture Partners, General Catalyst, Y Combinator, and others. We operate fully in-person in San Francisco. We move fast and we hire people who want to win. Since launching late 2023, we have grown to 8-figures in ARR, process over 60 TB of revenue data monthly, and we are working with some of the largest B2B companies in the world like Microsoft, Harvey, New Relic, Collibra, etc. 🚀 YOUR MISSION We're looking for a Strategy & Operations Principal to lead the team responsible for ensuring our customers extract maximum value from HockeyStack. You'll combine strategic leadership with hands-on execution — owning outcomes across multiple workstreams, managing executive stakeholder relationships, and directly leading the customer-facing team that drives day-to-day customer success. This is a player-coach role: you set the direction, you build the team, and you deliver. 🔧 WHAT YOU’LL DO - Lead and manage the customer-facing team responsible for driving customer value, product adoption, and ongoing engagement. - Own outcomes across multiple strategic workstreams — customer projects, internal operations, and cross-functional initiatives. - Manage executive stakeholder relationships, both internally and with customers, ensuring alignment on priorities and outcomes. - Deliver customer projects directly while coaching and developing team members to operate at a high level. - Identify systemic opportunities to improve how customers realize value from HockeyStack and drive projects to address them. - Partner with leadership to shape team strategy, resource allocation, and operational priorities. - Build and optimize scalable processes that support the team's growth and the company's hyper-growth trajectory. 🧩 WHAT WE’RE LOOKING FOR - 7+ years of experience, with a strong foundation in management consulting, strategic advisory, or a senior operational role at a high-growth company. - Proven experience managing teams — you've built, led, and developed people in a fast-paced environment. - Proven experience delivering customer-facing projects with measurable business outcomes. - Excellent executive stakeholder management — you're comfortable presenting to and influencing senior leaders. - Strong strategic thinking with the ability to translate ambiguous problems into clear plans and outcomes. - High-ownership mentality. You operate with autonomy and hold yourself accountable for results. - Excited about in-person work, 5 days per week in San Francisco. ✨ WHY JOIN NOW? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The base salary range for this role is $180,000 to $220,000 USD, adjusted for experie ... (truncated, view full listing at source)