Analyst, Fulfillment Operations

<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Arial, sans-serif;">ABOUT THE ROLE</span></strong></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">The Analyst, Fulfillment Operations position will be based out of Peloton’s NYC Headquarters. This position will support sales order fulfillment, order management, and final mile network optimization with our 3rd Party Logistics providers to ensure members have a flawless delivery experience from start to finish. </span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">In this role, the successful candidate will be a key part of monitoring and optimizing sales order fulfillment across the 3PL network. This includes daily proactive monitoring of various order scenarios, including orders with multiple reschedules, scheduling issues, delivery issues, integration issues, etc. The analyst will be responsible for resolving these errors as they arise, while also identifying root causes and working towards proactive solutions.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Arial, sans-serif;">YOUR DAILY IMPACT AT PELOTON</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px;"> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:</span></p> <ul> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Multiple reschedules </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Unscheduled or scheduling issues </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Duplicate Orders </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Sku mis-match / order information errors</span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Failed integration </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">No call no shows / delivery failures </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Excessive cost to deliver </span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Excessive lead time to deliver </span></p> </li> </ul> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL’s and stakeholders throughout the company</span></p> </li> <li style="font-size: 10pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt;">Ensure orders are accurately fulfilled across entire E2E systems flow</span></p> </li> <li style="font-size: 10 ... (truncated, view full listing at source)