Lead Product Operations, Identity & Risk

Lead Product Operations, Identity & Risk Department: Product Team: Product Operations Location: San Francisco, United States Type: Full-Time **About the Role** The Product Operations team at Uber plays a crucial role in ensuring the tech team develops and launches products that drive the business forward. As a Product Operations Lead, you will lead a team to collaborate with our cross-functional partners on problem sizing and prioritization, solution alignment, product launch and monitoring throughout the product development cycle. Your work is to ensure we build and launch the right platform solution that will support the company growth across multiple business verticals on a global scale. The identity and risk team is responsible for defining the fundamental components of the user’s identity and building risk management system throughout user lifecycle and protecting our platform and users against fraudulent and malicious actors. In this role, you will help build and scale sophisticated identity and risk solutions to enable sustainable growth. **About You:** You thrive in ambiguity and are energized by solving complex, open-ended problems. You have a strong ability to synthesize incomplete or unquantifiable inputs, surface key trade-offs, and bring clarity and direction to decision-making in fast-moving environments. You have a proven track record of effectively managing a diverse set of stakeholders, building trust, and fostering strong collaboration—even when priorities conflict or incentives are misaligned. You communicate with clarity and empathy, and you know how to influence without authority. You are highly organized and operationally minded, with a demonstrated ability to design, streamline, and improve processes that increase team efficiency and throughput. You balance strategic thinking with executional rigor, ensuring work moves forward smoothly while maintaining high quality. **What the Candidate Will Do:** ### Strategy 1. Lead strategic analysis to surface high-impact business insights and translate them into clear recommendations that inform product direction and prioritization.