Enterprise Customer Success Manager (m/w/d), Uber Eats

Enterprise Customer Success Manager (m/w/d), Uber Eats Department: Operations Team: Operations Location: Berlin, Germany **About the Role** At Uber, we don't just move people; we move businesses. As a Customer Success Manager (CSM), you are the engine behind merchant growth and operational health. This isn't a "maintenance" role—it’s a high-stakes partnership where you’ll navigate the messy reality of restaurant operations to drive real-world revenue. You’ll be expected to translate complex data into immediate execution, moving with a bias for action in an environment that values progress over perfection. This role is for someone who thrives in chaos and enjoys the challenge of solving problems that don't have a playbook. You’ll need a relentless hands-on mentality to advocate for your merchants while balancing the fast-paced, shifting priorities of Uber’s global platform. If you’re energized by high-impact work where the results of your decisions are visible in real-time, this is where you’ll grow. **What You’ll Do** - **Navigate Ambiguity:** Own and run recurring client business reviews, turning unstructured performance data into focused execution plans that align with merchant business objectives. - **Drive Growth:** Proactively identify and execute upselling and cross-selling opportunities, moving beyond simple support to become a strategic growth partner for your merchants. - **Solve Complex Problems:** Monitor operational health metrics to uncover gaps in restaurant performance, then design and implement tailored, scalable solutions to fix them. - **Lead Through Influence:** Advocate for your customers' needs cross-functionally, collaborating with Product, Operations, and Marketing teams to resolve blockers and shape the future of our merchant tools. - **Execute at Speed:** Build, launch, and report on merchant campaigns, managing multiple high-pressure deadlines without losing sight of the details or quality. - **Unblock Friction:** Identify patterns in merchant pain points and escalate them to senior leadership with data-backed recommendations for product or process i