Demand Enablement Associate

Demand Enablement Associate Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. THE OPPORTUNITY Join the team that powers the engine of our clinical operations. As a Demand Enablement Associate, you will play a critical role in ensuring our members have access to care when they need it most. You will partner directly with Care Team Leaders to optimize workforce utilization, managing the complex daily puzzle of scheduling and capacity. By maintaining 100% data accuracy and identifying operational inefficiencies, you will help us deliver on our promise to help millions of people move beyond pain. WHAT YOU'LL ACCOMPLISH - Drive Daily Utilization Targets: actively monitor the Admin Panel and adjust FTE percentages in real-time to ensure teams consistently meet daily utilization and service level agreements (SLAs), flagging gaps immediately. - Ensure Data & Scheduling Accuracy: Execute daily updates in Workday (schedules, PTO caps) and the Admin Panel with 100% accuracy, ensuring zero disruptions to member task distribution or workload reporting. - Optimize Reporting & Insights: Compile and distribute error-free daily DE reports to Care Team Leaders, clearly articulating utilization risks and proposing immediate, data-backed solutions for staffing gaps. - Own Process Improvements: Take ownership of current scheduling and reporting processes to identify inefficiencies, implementing permanent solutions to recurring utilization issues rather than just managing symptoms. WHO YOU ARE - Action Oriented: You thrive in fast-paced environments where priorities shift. You can handle urgent operational issues (like a coverage gap) without losing sight of your critical deadlines. - Detail Obsessed: You don’t just enter data; you have a personal system for ensuring 100% accuracy before you hit "publish." You spot discrepancies that others miss. - A "Hustler": You find creative paths through constraints. When you see a metric trending the wrong way, you don't wait for permission—you investigate and take immediate action to turn it around. - Collaborative Communicator: You can give real-time direction to managers and clearly articulate "the why" behind staffing changes, even when met with pushback. BASIC QUALIFICATIONS - 1+ years of experience in operations, workforce planning, data analysis, or a related field. - Experience with complex data entry and maintaining high accuracy in fast-paced environments. - Proficiency with Excel/Google Sheets (able to organize data, use basic formulas, and spot errors). - Strong written and verbal communication skills for cross-functional collaboration. PREFERRED QUALIFICATIONS - Experience with workforce management tools (e.g., Workday, Salesforce, or specific scheduling software). - Previous experience in a high-growth startup or healthcare environment. - Demonstrated ability to identify a process inefficiency and implement a solution. ABOUT HINGE HEALTH Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San F ... (truncated, view full listing at source)