Rev Ops Associate

Rev Ops Associate Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. THE OPPORTUNITY Join the Revenue Operations and Strategy team to build the financial engine that powers Hinge Health’s mission. In this role, you will be instrumental in ensuring we are reimbursed for the transformative care we provide. You will sit at the intersection of Billing and Commercial Enablement, supporting cross-functional stakeholders to drive revenue retention and billing accuracy. This is a unique opportunity for an ambitious self-starter to master the mechanics of healthcare reimbursement, financial metrics, and go-to-market motions at a high-growth company. WHAT YOU'LL ACCOMPLISH - In your first 3 months: You will build a robust understanding of Hinge Health’s pricing and billing models. You will support general claim and invoice billing practices, ensuring accurate client charges and successful setup for claim submissions. - In your first 6 months: You will take ownership of the billing life-cycle for new clients, from participating in external carrier calls to monitoring initial claim processing. You will assist in recurring monthly and quarterly billing cycles, including partner setup and cash collections. - In your first year: You will operationalize billing and collections processes to improve efficiency and scalability. You will apply your deep operational knowledge to support commercial situations, such as net-new deal generation and retention efforts, while proactively identifying and proposing solutions for revenue cycle breakdowns. WHO YOU ARE - A "Learn-it-all": You are eager to understand the "why" and "how" behind complex financial processes and are comfortable navigating the ambiguity of a fast-paced startup environment. - A Detail-Oriented Executor: You take pride in accuracy and have exceptional organizational skills, ensuring that every claim and invoice is handled with precision. - A Collaborative Partner: You communicate efficiently across Sales, Customer Success, and Engineering teams, helping to translate financial concepts for diverse audiences. BASIC QUALIFICATIONS - 1+ year of professional experience, preferably in consulting, startup, or healthcare environments. - 1+ year of experience with Excel in a professional setting. - Experience working cross-functionally with different teams. - Comfortable working with ambiguity in a fast-paced environment. PREFERRED QUALIFICATIONS - Experience in Revenue Cycle Management (RCM). - Experience project managing internal initiatives. - Finance and accounting background is a plus, but not required. - Strong written and verbal communication skills. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/http://www.hingehealth.com WHAT YOU'LL LOVE ... (truncated, view full listing at source)