Director of Client Success Operations

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. Why this role matters Client Success is one of the biggest drivers of our growth, and we’re looking for a Director of Client Success Operations to build the systems, processes, and insights that help us scale with speed and quality. You’ll lead the operational backbone of a team that serves tens of thousands of real estate professionals. You’ll design and improve the workflows, tools, and data structures that drive retention, efficiency, and a consistently great client experience. You’ll work closely with leaders across Sales, Marketing, Product, and Data to shape how the company serves clients as we grow from $85M to $300M+ in the next 4 years. This is a role for someone who loves complexity, creates clarity, and builds systems that work at scale. If you want to own a critical part of our growth engine and see your work reflected directly in client outcomes, this is the place to do it.