Director Of Account Management - APAC

Director Of Account Management - APAC Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we’re shaping the future of procurement on a global scale. And we’re just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025’s fastest-growing startup in the UK by the FT’s Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Director of Account Management, APAC, will own the customer relationship lifecycle for our clients. You’ll lead a team of Account Managers to ensure renewals, growth, and exceptional customer experiences, while acting as a key regional voice within the global customer success leadership team. This role requires a balance of strategic thinking, commercial acumen, and hands-on leadership to drive customer retention and expansion in one of Vertice’s most important markets. KEY RESPONSIBILITIES - Build, lead, and mentor a high-performing Account Management team across the APAC region. - Define and execute the regional account management strategy aligned with global customer success and revenue goals. - Partner with clients’ senior stakeholders (Finance, Procurement, IT, and C-Suite) to demonstrate value and ROI from Vertice’s platform. - Own regional renewal, and upsell targets. - Identify and drive opportunities for account expansion through product adoption and cross-selling. - Implement scalable processes, playbooks, and KPIs to optimize engagement and performance. Use data to proactively identify at-risk accounts and create plans to improve customer health and satisfaction. - Collaborate with Sales, Operations, and Product teams to ensure a seamless customer experience. - Advocate for customer needs and influence roadmap decisions that drive retention and value delivery. WHAT YOU’LL BRING - 10+ years of experience in Account Management, Customer Success, or Client Services, including 5+ years in a leadership role. - Proven track record in B2B SaaS, ideally in procurement, spend management, or enterprise software. - Strong commercial acumen with a history of achieving or exceeding retention and expansion targets. - Exceptional communication, negotiation, and executive relationship management skills. - Experience building or scaling teams across multiple regions or time zones. - Data-driven mindset, using metrics and insights to guide decisions. - A collaborative, adaptable leader who thrives in a fast-paced, high-growth environment. Why join Vertice? - Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS. - Work with passionate and talented teams that value your contributions and expertise. - Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. - Share in our success with equity options. #LI-Hybrid Final things to note: Vertice is an equal opportun ... (truncated, view full listing at source)