Head of Sales Operations

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa is scaling its B2B Lending and Payments propositions. We’re bringing together two high-performing commercial teams with different sales motions and technology stacks, and we’re building a strengthened, centralised Sales Operations function to help both teams scale efficiently while delivering an outstanding merchant experience. This is a newly shaped role and a rare opportunity to define how Sales Operations works across Zopa’s Retail Finance & Payments business. As Head of Sales Operations, you’ll build the operational engine that underpins our commercial organisation — ensuring sales teams are enabled through clear processes, trusted data, effective tool configuration and integrations, scalable automation, and insight-driven decision-making. You’ll partner closely with commercial leadership and cross-functional stakeholders across Sales, Marketing, Product, Engineering, Compliance, Finance and Operations. Your focus will be on removing friction, creating consistency where it adds value, strengthening system connectivity, and ensuring our tooling evolves alongside product capabilities and integration requirements, enabling different sales motions to thrive.