Head of Customer Insights

Skip to Content Sign In Head of Customer Insights Req #23407 Philippines Apply Share Job Description Posted Sunday, March 8, 2026 at 9:00 PM | Expires Saturday, May 9, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity Dayforce is seeking a strategic and visible leader to lead the Customer Insights function and evolve it into a decision intelligence capability that drives customer-centric outcomes across the enterprise. This role owns the end-to-end customer insight ecosystem, including survey management, customer health, benchmarking and in the future- paid insights offering, adoption and usage analytics, CX trend reporting, and—critically—turning insight into action. The Head of Customer Insights will partner closely with senior leaders across Product, Customer Success, Services, Sales, Marketing, and Technology to ensure customer data is translated into clear recommendations, informed decisions, and measurable business impact. This role requires a balance of strategic leadership, executive influence, and hands-on technical credibility. We need someone open to shifting or nightshift schedule. What you'll get to do Customer Insight Strategy & Leadership Define and execute the Customer Insights strategy aligned to Dayforce’s growth, retention, and customer experience priorities Establish Customer Insights as a trusted, visible thought partner embedded in key business rhythms and decision forums Own the end-to-end insight agenda, ensuring clarity of purpose, prioritization, and impact Survey Management & Research Excellence Own the design, governance, and execution of all customer survey programs, including relationship, transactional, and ad hoc research Ensure methodological rigor, data quality, and appropriate use of survey tools (e.g., Alchemer) Define when surveys are the right tool—and when alternative insight methods are required Customer Health & Experience Measurement Own the definition and evolution of Customer Health, incorporating adoption, usage, sentiment, and experience indicators across customer lifecycle Partner with Product, Sales and GCO to ensure health metrics are actionable and decision-relevant Balance lagging indicators (e.g., NPS, sentiment) with leading indicators that signal risk and opportunity Adoption, Usage, Sentiment & Trend Analysis Lead analysis of customer adoption, usage, and sentiment trends across the customer lifecycle Synthesize quantitative and qualitative data into clear narratives about customer behavior and experience Identify emerging risks, opportunities, and inflection points impacting retention, expansion, and value realization Customer Benchmarking & Paid Insights Own customer benchmarking programs, including external comparisons and industry perspectives Develop and scale paid insights offerings, where applicable, ensuring credibility, value, and differentiation Position Dayforce as a thought leader through high-quality, insight-driven external content CX Trends & Executive Reporting Produce regular CX and customer trend reporting for senior leadership Translate complex data into concise, decision-oriented executive insights Ensure reporting focuses on implications and actions—not just metrics Insights-to-Action & Shared Accountability Move the function from insight delivery to recommendation ownership Clearly articulate “what this means” and “what should change” for business partners Track adoption of recommendations and partner a ... (truncated, view full listing at source)