Sr. Manager, Sales Business Partner

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Sales Business Partner. About the job This position is needed to manage and oversee the North America Sales Business Partners, and will directly support the NAMER Regional Sales Leader as the Sales Business Partner. This player/coach role will combine team management with regional support for sales forecasting, pipeline management, strategic initiatives, and process improvement. Executive presence and communication will be key In this role, as you will be instrumental in ensuring alignment between your regional Sales BPs, and within the larger STM SOE team. The role will report into the Sr Director Global Sales Business Partners. Being a team player with transparent and proactive communication will be key, as you focus on fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. Responsibilities In this role, you’ll: Manage the performance of the NAMER sales region team, which consists of vertical-oriented Sales Business Partners for a $2.5B revenue business unit. Conduct team 1:1 meetings to set and evaluate performance goals, and work with the Sr Director to improve team communication and collaboration. Manage the GTM operating rhythms for NAMER, including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc. Proactively gather and aggregate sales health indicators and performance dashboards from your team, and prepare regional-level analysis. Know how to separate signal from noise, and drive down into the real metrics that matter. Leverage data to develop insightful discussion documents for quarterly business reviews. Manage sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers. Plan cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets. Develop in-region GTM strategies to drive revenue growth. Pull ad-hoc reports to help address business needs and drive insights with your regional GTM partners. Establish clear roles and responsibilities with your GTM Strategy Operations peers to provide fast and efficient support to revenue generation teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years experience in sales operations, business operations, and strategy consulting in SaaS. Experience managing direct reports and setting team operating processes and OKRs Experience developing and running sales operating rhythms such as forecasting, MBRs, and QBRs Completed at minimum 3-5 cycles in annual planning Experience in analytical processing, problem-solving, synthesizing ideas, and written and verbal communication. Excellent communication and presentation skills, including ex ... (truncated, view full listing at source)