Total Rewards Analyst - LATAM

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Total Rewards Analyst, LATAM About the job This role is needed to be a vital executor, controller, and analyst within our LATAM People team. Reporting directly to the Senior Manager of Compensation Benefits, you will ensure our rewards programs are compliant, competitive, equitable, and seamlessly executed. This role is the "engine" of the area—the person who audits the data, ensures legal compliance, and translates complex information into clear insights for leadership. You also serve as a key bridge between the company, our vendors, and our employees to ensure a world-class benefits experience. Responsibilities In this role, you’ll: Compliance Audit Control: Execute regular audits and "spot checks" across different processes like annual review cycle. Ensure 100% adherence to company policies and LATAM labor laws. Stakeholder Influence: Act as a subject matter expert to influence decision-making across various stakeholders (Recruiters, HRBPs, and Business Leaders). You will ensure all compensation-related decisions remain strictly within the framework of company policy and local legislation. Analytical Partnership: Conduct deep-dive analyses on compensation trends. You will prepare and present clear, data-backed reports to support strategic decision-making. Market Pricing Salary Governance: Perform market pricing for new roles and assist in the annual update of salary structures. Review and approve salary offers and internal mobility cases (promotions/transfers) to maintain internal equity. Employee Advocacy Support: Serve as the primary Point of Contact (PoC) for employee inquiries regarding benefits. You will resolve complex queries and act as a proactive bridge to find solutions for service-level issues. Vendor Financial Management: Manage relationships with external benefit providers and lead negotiations for renewals or service improvements. Oversee the end-to-end invoice approval process, ensuring financial accuracy. Remediation: Investigate anomalies and coordinate root cause analysis for process failures. Implement corrective actions and escalate high-risk cases with well-documented mitigation plans. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Experience: 3–5 years in Compensation Benefits, with a strong background in operational audit and data analysis. Education: Bachelor’s degree in Finance, Economics, Industrial Engineering, Business Administration, or Human Resources. Legal Expertise: Solid understanding of Colombian labor law (statutory benefits, non-taxable compensation, and payroll integration). Communication: Exceptional ability to translate complex data into simple, professional narratives for executive-level reviews. Advanced English Proficiency: Ability to communicate compliance expectations and influence global stakeholders in English ... (truncated, view full listing at source)