Director, New Technologies Business Development

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director, New Technologies Business Development! About the job This position is needed to lead the New Technologies Business Development team! As the leader of the New Technologies Business Development team in the GTM Innovation organization, you will inform the GTM strategy and shape the early traction for all new, next-generation technologies. More specifically, you will be responsible for working with category-leading customers worldwide to incubate Twilio’s next platform capabilities and new solutions, from early use case discovery and design partnership through private beta, and eventually GA, partnering closely with cross-functional stakeholders across Global Sales, Specialist Sales, Product Engineering organizations. Your job is to “crack the code” on building a repeatable GTM blueprint for all new technologies. Responsibilities In this role, you’ll: Influence key customer champions and buyers’ decision-making early by partnering closely with Global Sales account team counterparts and the GTM Innovation Enterprise Architects Drive market and ecosystem development for new solution areas and/or target markets by cultivating relationships with critical ecosystem players, including but not limited to VCs, market leaders, and other ecosystem players/partners to test solution market fit and drive initial traction for new solutions within the ecosystem Think strategically and able to clearly communicate both internally and externally GTM’s perspective on the evolving macro market and customer trends to inform decisions and direction for new solutions development and product design partnership Educate customers on how they should think about solving their most critical business problems and business model monetization in the age of agentic transformation across different use cases leveraging different multi-product solutions from Twilio platform Drive end-to-end commercial success from design through GA phase on all new technologies and solutions by incubating and iterating the motion and proving it on the initial set of deals that will inform how we go to market at scale Including regional nuances and playbooks and working closely with Pricing, Finance, and Product on early market willingness-to-pay feedback Prioritize execution of company big bets around accelerating gross profit growth by driving multiproduct adoption and diversifying the product mix (thru adoption of new technologies that enable delivery of customer ROI across the platform) Design — Goal is to drive discovery and co-design partnerships Recruit target customers Uncover business problems Lead initial discovery for new use cases of focus for new solution / new technologies incubation Support design incubation workshops globally Private beta — Drive private beta commitments Identify, hunt, and pitch private beta and value of new technologies Drive customer commits and initial engagement to get them enrolled into private beta Start authoring the sales playbook GA — First deals signed Drive initial global deals on new technologies as an overlay Model the pitch “Perfect the recipe” on sales playb ... (truncated, view full listing at source)