Senior Customer Success Manager

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Senior Customer Success Manager serves as a strategic leader within the International CS team, providing leadership and mentorship to a team of Customer Success Managers and CS Executives. You are overall responsible for the health, retention, and growth of all allocated accounts, ensuring the delivery of a premium customer experience through the effective management of global stakeholders, partners, and providers.