Technical Customer Success Specialist

Netdata is looking for a Technical Customer Success Specialist to drive customer loyalty, adoption and their implementation of Netdata Solutions. You will create deep and impactful relationships with our customers and ensure their satisfaction, and thereby contribute greatly to Netdata’s growth. All candidates for this position should be comfortable communicating with both technical and business-oriented roles within a company and across a spectrum that consists of developers as well as IT VP’s and Directors. The Technical Customer Success Specialist will enable customers to be successful on our platform and achieve their desired outcomes, by driving product adoption, building strong customer relationships and providing a feedback loop to the rest of the organization. Responsibilities Understand, analyze and work on high-touch and low-touch campaigns to improve engagement, adoption, and retention and reduce customer churn. Establish Customer Success Practices Demonstrate product knowledge and ensure broad adoption of Netdata solutions. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including the product. Analyse statistics and compile accurate reports. Mediate between customers and the organization. Handle and resolve customer requests and complaints. Provide technical guidance to users around best practices on how to utilize Netdata