Enterprise Account Manager, Uber Eats - Madrid

Enterprise Account Manager, Uber Eats - Madrid Department: Sales & Account Management Team: Account Management Location: Madrid, Spain Type: Full-Time **About the Role** We’re looking for an exceptional **Enterprise Account Manager** to own and grow our strategic partners in Spain. The Enterprise team is in charge of managing the Strategic Accounts within Delivery Business in Spain, defining the strategy for each account, managing key stakeholders on a daily basis and being responsible for the overall growth and profitability of their accounts. This is a highly cross-functional, client-facing role with end-to-end responsibility across a portfolio of strategic accounts. **What You'll Do** - **Manage Enterprise Accounts.** The Account Manager will be responsible for managing some of the largest accounts within Uber Eats, setting vision and strategy, but also managing daily performance - **Drive client success and account health.** Monitor operational metrics such as defect rate, order rejection rate, and ad spend efficiency, taking direct action to improve partner performance and overall experience - **Build analytical models** to assess accounts performance - **Be the trusted Partner Advisor.** Resolve issues, share platform insights, and guide partners toward business excellence - **Work on cross-area projects** at team or company level, with great impact on company's strategy - **Manage senior stakeholders**, being the main point of contact within Uber **What You'll Need** - +4 years of professional experience in a fast-paced, client-facing role (e.g. Account Management, Business Development, Customer Success, among others) - Strong organizational and administrative skills with exceptional attention to detail - Proven track record of building strong client relationships and delivering measurable impact, including experience in commercial negotiations - Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights - Excellent written and verbal communication skills in both Spanish and English with a knack for navigating complex conversations and aligning