Sr. Director, Inside Sales

Sr. Director, Inside Sales Sr. Director, Inside Sales is a commercial growth leader responsible for owning and accelerating revenue performance across inbound and outbound appointment generation channels at Statewide, our Renuity Southwest Division. This is not a traditional contact center role. This leader will build and scale a high velocity inside sales engine that drives conversion lift, agent productivity, dialing efficiency, and measurable revenue impact. This role owns the full performance lifecycle of inside sales at Statewide — from lead intake and speed-to-lead to appointment conversion, show rate, and downstream revenue realization. The Senior Director will shape the “Appointment Center of the Future,” modernizing workflows, technology, and talent to create a scalable, data-driven revenue engine aligned to Renuity’s national growth strategy. What You’ll Do: Revenue & Conversion Performance - Own Statewide sales appointment quotas and conversion KPIs. - Drive measurable lift in contact rates, appointment set %, show rates, and revenue per lead. - Improve dialing velocity, contact sequencing, and agent productivity. - Build forecasting models that align lead flow, capacity, and revenue outcomes. - Partner with Sales leadership to ensure appointment quality translates into closed revenue. Outbound & Inside Sales Strategy - Design and execute high-volume outbound strategies that maximize lead monetization. - Oversee scripting, objection handling, call cadence, and segmentation strategies. - Implement sales enablement programs that elevate agent performance. - Establish a high-performance inside sales culture with compensation plans tied directly to revenue impact. Commercial Modernization & Technology - Support enterprise efforts around modernization of dialer, CRM, routing, and AI-enabled workflows. - Participate in enterprise initiatives to implement tools that improve throughput, automation, and customer experience. - Drive adoption of omnichannel communication strategies (voice, SMS, digital). - Ensure technology supports high-velocity inside sales environments — not just service response. Operational Excellence & Scale - Develop workforce planning models that align staffing with revenue targets. - Implement performance scorecards, dashboards, and accountability systems. - Adopt standardized playbooks across divisions while preserving local market nuance. - Optimize cost per appointment and revenue per agent metrics. Cross-Functional Leadership - Partner with Marketing to align lead quality, segmentation, and campaign ROI. - Collaborate with Field Operations to improve appointment quality and close rate. - Work with Finance on forecasting, productivity modeling, and margin analysis. - Serve as a commercial voice at the Statewide executive table — translating call center activity into revenue outcomes. Talent & Culture - Recruit, coach and develop sales-oriented leaders and frontline managers. - Shift mindset from “contact handling” to “revenue generation.” - Build coaching frameworks that emphasize sales acumen, conversion strategy, and productivity. What Success Looks Like (First 12–18 Months) - Tangible lift in appointment conversion and revenue per lead. - Improved dialing velocity and agent productivity metrics. - Clear performance dashboards tied to revenue, not just call metrics. What You’ll Bring: - 5+ years of progressive leadership in inside sales, outbound sales operations, or mid to high-volume revenue environments. - Proven track record of driving revenue growth through inside sales teams — not just managing service metrics. - Experience leading large-scale outbound sales organizations. - Strong commercial orientation — understands P&L, contribution margin, and revenue yield. - Demonstrated success implementing performance-based compensation models. - Deep fluency with dialers, CRM platforms, AI-enabled QA tools, and WFM systems. - Experience modernizing insi ... (truncated, view full listing at source)