Sr Software Engineer (Backend) - GenAI

Sr Software Engineer (Backend) - GenAI Department: Engineering Team: Backend Location: Sunnyvale, United States Type: Full-Time **About the Role** Uber’s Customer Obsession (CO) org is hiring **Senior Software Engineers** to help build and scale one of the world’s largest **AI-powered customer engagement platforms**. Our systems power **millions of real-time interactions** across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide. You’ll work at the intersection of **state-of-the-art AI** and Uber’s production-grade engineering infrastructure to deliver **conversational assistants** that are personalized, empathetic, and human-like—while staying aligned with Uber’s business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale. ## **What You'll Do** We’re looking for a technically strong, product-minded engineer with experience building chatbots and customer-facing systems. You’ll design and deliver **scalable, reliable, and maintainable conversational experiences** by combining **LLM prompting**, Uber’s assistant-building platforms, and robust backend services. In this role, you will: - **Own and operate customer-facing systems** that influence the support experience for millions of users - Drive end-to-end execution: identify ecosystem changes needed across Uber engineering, align stakeholders, build consensus, and deliver production-ready implementations - Build and scale **full-stack systems** that embed AI into real customer workflows and solve distributed systems challenges under heavy traffic - Help reduce issue resolution from **minutes to seconds** by improving automation quality, reliability, and user experience If you’re excited by autonomy, technical depth, and building products that improve experiences for millions of users every day, this is a chance to do meaningful, visible work at global scale. ## **Basic Qualifications** - **BS degree or higher** in Computer Science or a