Senior Account Manager, Postmates Exclusives

Senior Account Manager, Postmates Exclusives Department: Sales & Account Management Team: Account Management Location: Los Angeles, United States Type: Full-Time **About The Role** The Postmates and Uber Eats West Exclusives team provides white-glove account management for strategic SMB restaurant relationships, with a core focus in Los Angeles and a portfolio that extends across the U.S. In this role, you will own relationships with a curated set of VIP merchant partners. You’ll manage the day-to-day needs of the business, lead recurring executive-level business reviews, identify and pitch marketing and growth opportunities, and quarterback periodic renewal negotiations from redlines through signature. This is a highly visible, field-forward role with a strong emphasis on in-person meetings and on-site engagement. You will collaborate directly with restaurant ownership and leadership teams on strategic expansion, marketing strategy and optimization, operational excellence, and the overall quality of the merchant and eater experience. **What You'll Do** - Act as the DRI (Directly Responsible Individual) for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates; serve as the primary point of contact to handle inquiries, resolve conflicts, and deliver timely solutions. - Lead a structured operating cadence with partners (weekly/monthly touchpoints and quarterly business reviews), aligning on goals, performance drivers, and an action plan that produces measurable outcomes. - Advocate for partner goals and custom requirements internally, ensuring the right stakeholders are aligned to deliver a high level of success and partner satisfaction. - Drive alignment between Uber Eats/Postmates strategic priorities and partner priorities, identifying opportunities to add value and retain partners long-term. - Leverage analytical and operational skillsets to diagnose merchant performance and experience pain points, translate insights into clear recommendations and growth, and proactively implement improvements across merchant and eater experience. - Pitch and execute growth opportunities vi