Tax Operations Specialist

Tax Operations Specialist ABOUT WARP Warp is the AI-native employee management platform that runs itself. Payroll, multi-state compliance, benefits, and IT vanish so teams never have to think about them. Trusted by 1,000+ companies. We believe the next great companies won't add features. They'll remove work. Our AI agents navigate thousands of government portals, open state tax accounts, resolve compliance notices, and file forms upstream, before any of it ever surfaces. Companies scale from 5 to 500+ employees without adding HR headcount. Most platforms track operations. We handle them entirely. Warp uses obsessive engineering and a philosophy of subtraction to solve complexity that others won't touch. The goal is simple: it works in the background while you build your company. As one founder put it: "Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work." Backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI and Cruise. Team of ~34 from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT. ABOUT THE ROLE We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team. You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices. This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence. This is an excellent opportunity for someone with 2-4 years of payroll tax experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup. WHAT YOU’LL DO - Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon - Agency Communication: Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues - Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents) - Documentation & Tracking: Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations - Process Improvement: Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives - Cross-Functional Collaboration: Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions - Year-End Support: Assist with end of year preparation and other annual compliance processes WHAT YOU NEED - Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience) - 2-4 years of payroll or payroll tax experience - Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up - Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences - Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience - Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion) - Proficiency with Google Sheets for data analysis and reconciliation - Experience with Mastertax or similar tax filing platforms - Comfortable making phone calls to tax agencies and researching compliance requirements - Willingness and openness to learn new things daily NICE TO HAVE - Multi-state payroll tax compliance experience (NY and CA experience a bonus) - Experience with ... (truncated, view full listing at source)