Associate Customer Success Manager, Uber Direct Enterprise

Associate Customer Success Manager, Uber Direct Enterprise Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** Uber Direct is one of Uber’s fastest growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team. As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, we are seeking an individual who: - Part Operator Part Strategist: You see the forest from the trees. You have the ability to get into the weeds with your clients while also establishing a vision for both their and our growth. - Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms; - Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and - Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships. **What You'll Do** - Own and manage a portfolio of top partners; establishing key relationships enabling the growth of their business and improvement of their operations; - Act as the partner's point of contact handling inquiries, resolving conflicts, and provi